Fix a Voice Mode problem

Use the message shown in Voice Mode to choose your next step. Keep a copy of any important transcript before starting a new conversation.

What you see	What to try
Voice button missing	Sign in, clear the message box, and wait for the current response to finish. Voice also depends on environment availability.
Microphone cannot be accessed	Allow this site’s microphone permission in your browser, select the correct input device, and check operating-system microphone access. Close another app if it has exclusive access to the device.
No eligible voice model / voice is turned off	Check your account access and contact support if Voice Mode remains unavailable.
Connecting stays on screen	Check your connection. End the attempt, wait briefly, and retry once.
No sound	Check the tab, system, and headphone volume. Confirm the correct output device.
Words or names are misunderstood	Choose the intended language, reduce background noise, and repeat the specific phrase. Type exact spelling during the live session when needed.
Previous session still closing	Wait about 30 seconds before retrying.
Too many sessions recently	Wait a minute before starting another session.
Provider or connection dropped	Review the displayed message, wait briefly, and use Try again when offered.
Credits ran out	Review your account’s allowance or billing options before starting another session.
Session time limit reached	Review the transcript and start a new session when you are ready. The limit is the one displayed by your account.
Session taken over by another tab or device	Continue in the active tab or end it there before restarting here.

Voice can end after a long silence. Mute microphone pauses your input while keeping the session open; End voice session closes it.

When reporting a problem, include the displayed error, your browser, whether the microphone works elsewhere, and whether the failure happened during setup or after the session started. Keep passwords and account tokens out of the report.

Return to Voice Mode or general troubleshooting.